Employee productivity is important because it is often correlated to lesser employee burnout and lower turnover rates. This, in turn, reduces hiring costs. Having a productive workforce in a healthcare facility can lead to improved quality of patient care and increased customer satisfaction.
Now more than ever, employee productivity in the healthcare sector is becoming a priority as the world continues to fight the battle against the COVID-19 virus. In 2020, the turnover rate in healthcare stood at 19.5% according to a Retention & RN Staffing Report by NSI National Health Care.
This phenomenon has led facilities and practitioners to be more open to hiring a healthcare virtual assistant. A virtual medical assistant may aid in keeping the foundations of several healthcare organizations during the pandemic from crumbling. At the same time, ensuring employee productivity in healthcare should remain a top priority.
Here are some directions you can follow when strategizing your employee productivity plan.
Utilize Technology Appropriately
As technology advances, so should a health organization’s tech stack. Emerging technologies when used appropriately can dramatically increase efficiency in the workplace.
Considering the complexity of certain tools, make sure that you are only adopting tools that can seamlessly blend into your current workflow or systems. Otherwise, it can be detrimental to your team’s productivity. A healthcare virtual assistant is often a good supplement to your team because they’re tech-savvy.
Improve Clinical Workflow
There’s a multitude of factors that can dictate the efficiency of a clinical process workflow. The smooth coordination between different departments, the daily workflow of your healthcare staff, as well as the systems used in the performance of their tasks are a few of the major areas that you need to look into when improving your facility’s workflow.
You can glean insights from your team by conducting quarterly surveys and one-on-one meetings. Asking them for recommendations shows that you care about making their work life more efficient and that you value a customer-satisfaction-driven approach in workflow management.
Evaluate Performance
Establish specific KPIs for your team to follow. Combined with the metrics should be a rewards system that is accurate and specific. Evaluate your employees quarterly. Don’t hold back on giving them rewards when due as this encourages employee morale.
On the other hand, be upfront about areas for improvement and help them by giving them tips on how to improve.
Prioritize Well-being
There’s no doubt that employee well-being leads to a better quality of patient care. While KPIs may be important, remember that your healthcare employees are humans too.
Due to the nature of their job, healthcare workers are often prone to having health problems. To lessen this, put in place wellness programs that can help them achieve better physical and mental health.
Hire a Virtual Medical Assistant for Extra Support
Whether you’re a private medical practitioner or a manager of a medical facility, there’s no doubt that there are times when the backlogs of tasks can pile up. Hiring extra hands in the form of a healthcare virtual assistant can help ease some of that burden. Tech-savvy and well-versed in the healthcare sector, a medical virtual assistant can help improve your team’s productivity.
Hiring a trained medical virtual assistant from established VA companies like Virtudesk is a cost-efficient solution. Their VAs can help with numerous tasks from customer service, billing, business process management, staff recruitment, and inventory to the management of electronic health records.
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