Bitrix24 was developed and launched in 2012 with the aim of optimizing information about customers. This program is trusted by more than 12 million consumers.
Benefits of such type of Software
Using the instance of preferences, we are to describe Bitrix24 in more detail.
- Automation of the company in its entirety, and not its individual niches for each field (customer management, etc.) you can use separate services or one platform that will cover everything at once:
- Communication among employees using letters, chats, reports, telephony;
- CRM system (customer service and sales);
- Document templates for product sales;
- A system for assembling information or feedback from consumers;
- Circulation of documents;
- Process of automation;
- Formation of tasks;
- Marketing (advertisements, contacts, sites, CRM forms)
- Structuring and storage of the needed documentation.
- The Software functionality is constantly updated every six months.
- Low and affordable price list compared to other Services.
- The functionality of the company is expanded:
- Ability to work with a large number of consumers;
- Integration with other third-party services;
- Refinement and modification of the functional platform.
- Experienced partners and designers have created an almost seamless process chain.
- The best marketing model.
Bitrix24 SoftwareTools
This software contains a set of tools for organizing the business processes of the entire company. Let's take a look at each from the list below.
- It is quite simple to work with tasks created in this app. It is worth appointing a manager, assigning roles to other employees, and setting deadlines for completing tasks. As well, do not forget to enter documents into the database.
- Groups and projects.You will be able to elaborate groups and divide all tasks into projects. In that case, if employees will work in a team, there is an opportunity to organize work in groups. Projects and groups are both open and closed. Additionally, you are to specify deadlines in projects.
- In the calendar of the company or in the calendar that is in the user's profile, you can plan work meetings and a working day that is useful for everyone.
- Calls and chats.The program allows the users to communicate and hold conferences with employees, consumers without a limit on the number of participants.
- CRM system.
- Drive & documents. In Bitrix, the consumers can preserve and create files with documentation and projects in the Service's cloud storage. In addition, the drive automatically synchronizes all files to which the company team has access.
- Reports and time. In this software, you can record the beginning and end of tasks and the working day as a whole. With the help of reports, completed challenges will be checked in time.
- Stores and websites. By creating a business card website, you can attract the attention of new potential customers.
- Mobile version of the app. Thus, it is possible to work from a gadget in any part of the world. This platform is available for download on such operating systems as Huawei App Gallery, IOS 13.0 +, and Android 6.0 +.
CRM Store in Bitrix24
The CRM Store is a crucial component of Bitrix24, designed to manage customer relationships and facilitate efficient communication with clients. It offers the following features:
- Contact and lead management: Bitrix24's CRM store allows you to store and manage contact information for both existing and potential clients. This includes tracking the client's history, interactions, and preferences, making it easier to deliver personalized experiences and maintain strong customer relationships.
- Sales pipeline and deal tracking: The CRM store helps you visualize and manage your sales pipeline with customizable stages, allowing you to track deals from the initial lead generation to closing. This helps businesses optimize their sales processes, identify bottlenecks, and ensure timely follow-ups.
- Email integration and automation: Bitrix24 CRM integrates with popular email services, allowing you to send and receive emails directly from the platform. It also supports email automation, enabling you to create personalized email campaigns and send targeted messages based on customer behavior and preferences.
- Quotes and invoices: The CRM store simplifies the process of creating and managing quotes and invoices. You can generate professional-looking documents, track their status, and send them to clients with just a few clicks.
- Analytics and reporting: Bitrix24 CRM store offers comprehensive analytics and reporting features that provide insights into your sales performance, client behavior, and marketing effectiveness. This helps you make data-driven decisions to optimize your business strategies and improve customer satisfaction.
- Integrations: Bitrix24 CRM store can be easily integrated with third-party applications and services, such as payment gateways, marketing tools, and accounting software. This allows you to create a seamless workflow and automate repetitive tasks, saving time and resources.
- Customer support and ticketing: The CRM store offers a built-in ticketing system, allowing you to manage and resolve customer support inquiries quickly and efficiently. You can track the status of tickets, assign them to team members, and ensure timely resolution of issues.
- Customization and scalability: Bitrix24 CRM store is highly customizable and can be tailored to suit the specific needs of your business. As your business grows, the platform can easily scale to accommodate more customers, products, and team members.
In conclusion, Bitrix24 is a versatile and comprehensive customer database software that offers an extensive range of features and tools to help businesses streamline their operations, manage customer relationships, and drive growth.
With its CRM Store, task management, communication tools, and other advanced functionalities, Bitrix24 provides a one-stop solution for businesses of all sizes and industries. Its affordability, regular updates, and compatibility with third-party services make it an ideal choice for businesses looking to improve their efficiency, enhance collaboration, and boost customer satisfaction.
By leveraging Bitrix24's powerful platform, businesses can stay ahead of the competition and adapt to the ever-changing market demands with ease.
