Microsoft Dynamics 365 is a great CRM solution that can help with service, marketing and sales features. It’s extremely helpful for businesses worldwide and it’s also sent as a SaaS solution, but it can be on-premise too depending on the situation. Let’s see the pros and cons of using this tool.
Microsoft Dynamics 365 pros
A major advantage and what makes Microsoft Dynamics 365 one of the top erp systems is the fact that it helps pull info from multiple sources and it all collates in a single hub. The Microsoft Dynamics 365 system also integrates very well with PowerBI, Microsoft 365 and a variety of other solutions. It’s extremely powerful and you will find it one of the top tools for you to use.
In addition, it has great cohesion with the other Microsoft tools, which is always a major plus. Then there are other things, like the flexible configuration and customization which is extremely efficient and unlike anything that you can find on the market.
People also use Microsoft Dynamics 365 because it has cost efficiency when you compare it with other CRM services, and that matters a lot. Their advanced find tool also helps you make some very complex searches, which is going to help from a business perspective. The ability to customize and adapt everything to fit your requirements is highly important and it certainly eliminates any downsides that you will face from time to time.
You have a very seamless way to save money and time with Microsoft Dynamics 365, and there’s still adaptability and ease of use. That’s why we think it’s the ideal tool to use by any professional.
Microsoft Dynamics 365 cons
Microsoft Dynamics 365 also has a few downsides according to the userbase. The user interface can be a tad difficult to navigate, especially if you don’t use other Microsoft tools. You can get used to it, but many don’t see it as a user-friendly interface, and that’s certainly something to consider here.
In addition, the rigid configuration system makes it hard to make any changes once you complete the setup, something that will become an issue. The learning curve is not super complex, it certainly has its fair share of issues and it can push some of the users away.
When it comes to the Microsoft Dynamics 365 tool, you will also need that there’s a segmented functionality. The problem here is that a business with lots of needs will have to acquire multiple modules. Costs add up, and that’s the thing that you need to think about in a situation like this, which can be very difficult.
Conclusion
We believe that Microsoft Dynamics 365 is a great CRM for a variety of businesses. It’s very professional, the price is great and you also get to save money with it. Plus, the customization features and great attention to detail certainly set it all apart.
When you also add other things like being able to centralize data, you can see why Microsoft Dynamics 365 is so popular worldwide!
